C31 Adelaide       Unit 2 / 49 Holland Street, Thebarton SA 5031   Phone: 8234 6955    Home   Feedback   Email us
   
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Complaints

Informal Complaints
C31 Adelaide also receives informal complaints relating to many issues, including technical issues to do with a particular program, broadcast and reception problems, program listings or discontinuation of a program.

To make an informal complaint, call 8234 6955 or email us.

Making a Formal Complaint
Formal complaints must relate to a possible breach of the Astra Code Of Practice.

To make a formal complaint you should:

  • Write a letter or email including your full name and address;
  • Include the name of the program and the date of the broadcast;
  • Explain the nature of your complaint; and if possible,
  • Please identify the area of the Code of Practice which you believe applies to the program or content.

Post to: Programming, C31 Adelaide, Unit 2/49 Holland Street, Thebarton, S.A. 5031 or email us.

The Programming Department will respond to all formal complaints in writing within 60 days. If you have not received a response within 60 days, or you are dissatisfied with our response, you may refer your complaint to the Australian Communications and Media Authority (ACMA).

Have your say

Many of our programs are made by volunteers and members of the local community aspiring to a career in the television industry. As such, your comments, criticisms and compliments are a valuable tool that can assist the learning experience.

All feedback is viewed by the station and where applicable, passed on to program providers for due consideration.

C31 Adelaide welcomes feedback and comments on our service to you. Tell us what you want from community television by sending us a letter, calling us on 8234 6955, or by completing the online form (to the right).

Make a suggestion

Answer our online survey
click here and have your say... the results of this survey will help C31 provide a better service to the Adelaide community

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Web Manager: Charlie